- Your goods will be sent after you make the payment. However, there will be two factors which may affect the time you get your goods.
- After confirming your order, we need some time to test the product in order to ensure its quality. There are different kinds of processing time for different items. Average processing time is 3 working days; however, it is up to item's stock status. For small quantity, the processing time is 1-3 days. But for large quantity, it will be about 3-15 days.
- There are 3 shipping ways which you can choose. Different shipping way may affect the time when you receive your goods. Please refer to following information.
Shipping VIA DHL
3-7 working days
Shipping VIA UPS
4-7 working days
Shipping VIA EMS
5-10 working days
Please note that:
- 1) Customers from Brazil need to offer us CNPJ or CPF number after making payment. Otherwise goods won’t be sent before getting the CNPJ or CPF No.
- 2) The transit time would also be different from the size or weight of your items and your location. What we list above is the time to reach the main country and district in the world. If your place is remote area, the delivery time will be longer. Custom clearance delay is not including in this delivery time.
- 3) If you are dropshipping from Chinabestsell, you also need to pay attention for one more thing. There will be some taxes or fees required by the custom in your end customers. So please check it with your customers firstly. Then tell Chinabestsell about all requirements from your end customers. Chinabestsell has hundreds of regular dropship business buyers, and you can start your own international selling business with our help.
- 4)We provide the following shipping methods: DHL, UPS, EMS. As customs clearance will delay the delivery time so please choose the most convenient method. For example, UPS is fastest for North America and Europe while for Africa DHL is both fast and cheap.
- 5) If we check that your place is remote area for DHL or UPS before delivery, we will inform you by email(You can also check it with DHL or UPS customer service by yourself). You may need to pay for 30USD for remote area fee. Or if there is other option for shipping way, we will let you know so that no need extra fee. However, you must make sure if it is ok for custom clearance. Chinabestsell is not responsible for any import duties and custom duty involved in your side.
- 1) We Make Every Effort to Ensuring The Quality of Your Products
- 2) Chinabestsell sources unique, hi-tech products from Chinese Mainland factories.
- 3) The factories are often OEMs for big, well-known electronic brands. Their product quality is excellent. But to further guarantee the quality of the products you buy from Chinabestsell, we've set up a rigorous quality control process for all products.
- 4) Every product you buy from Chinabestsell has been quality controlled by our QC technicians before it was shipped out, which is a double check over the factory QC inspection.
- 5) All products are visually inspected for good appearance.
All products are switched on and have their main functions tested one by one.
All packages are checked to ensure that they contain the correct accessories. Accessories such as earphones and cables are tested as well.
Common Problems in The Process of Shipping
- 1) Because of the delay or failure of the China Customs clearance(eg: It is common for the cellphones or products with battery to encounter this kind of problem), we will choose some other methods such as DHL or TNT to deliver your parcel and return the price disparity to you;
- 2) The international express can't get to some special addresses(eg, post office box or military base), we will accordingly choose a kind of suitable method to deliver your product and return the price disparity;
- 3) During the Christmas period (December), the number of the postal parcel which reach Hong Kong increases fast, which will lead to a waiting time of all the products. At that time we will choose UPS or EMS to send out your product and return the price disparity;
- 4) When the parcel gets to the target country's Customs, they may need to contact you in certain cases to confirm details of the shipment. The custom clearance fee and import tax fee involved should be paid by the consignee;
- 5) The expense caused by the parcel rejection will be afforded by the consignee;
- 6) The extra expense caused by some cases (eg, Address is not very clear or the consignee can’t be contacted) should be paid by the recipient; if the parcel is destroyed by the Customs, the expense is also paid by the consignee;
- 7) The problem of detain caused by the failure of the clearance, we will resend the product or refund(not including shipping cost).
Methods to Solve A Shipping Problem
- First of all, shipping problems are relatively rare. We check all orders to ensure the delivery information is sufficient for the courier, and tracking details are given to customers so that they know when to get the delivery.
- For the problems happened in the process of shipping Chinabestsell will offer full assistance including:
- 1) In these cases which the package has apparently been broken during shipment or the package or goods are damaged, the customer can refuse receipt of the goods and clearly state the problem to the courier. Then the customer must contact Chinabestsell and we will resolve the matter with the courier. Once the issue has been confirmed we will follow up the insurance claim with the courier and ship a replacement order to the customer as soon as possible. Such cases are in fact very rare.
- 2) If the package is lost or misrouted by accident or by the fault of the courier, we will pursue the insurance claim with the courier and create a replacement dispatch of goods for the customer as soon as possible.
- 3) Cases where the package is delivered to the wrong address: in this eventuality Chinabestsell will work with the courier to solve the problem and ship new goods to the customer as soon as possible.
- Please also refer to the public terms and conditions of the courier used for the shipment. Their terms will include time limits for claims and complaints about damage etc, after you have signed for the goods.
- All of products coming from Chinabestsell are guaranteed with 1 year warranty which for repair. And the period starts from the receipt of the goods by the initial recipient, regardless if the initial recipient is an end user or a reseller. If you have any using problem or are unsatisfactory with our products, please do not hesitate to contact us and we will consult the issues with sincerity. Confirmed faulty products can be returned to Chinabestsell where we will double check the issue, make some repairs or replace the new products for you. Pls note the return item must be with original packing, accessories and shipping address from Chinabestsell.com.